Designing Software Tools for the Use of Secure Electronic Forms*

Interaction of organizations and their clients by using the Internet can produce meaningful benefits in the accessibility, efficiency and availability of documents, regardless of time and location. However, some types of problems hinder a higher degree of communication. This paper presents some of the results of a Research Project that focuses on the influence of typical open networks risks in electronic interactions and on the need of creating software tools to manage electronic versions of the paper-based forms, as this is the traditional way of interaction through the Web.